Help Center

Questions, Answered

Everything you need to know about orders, shipping and skincare.

Shipping & Delivery

Please contact our customer support team within 48 hours of receiving your order with your order number and photos of the item received. We will resolve it immediately.

Standard shipping across Egyptian governorates takes 3 to 7 business days from the moment your order is confirmed.

Shipping is calculated at checkout based on your governorate. We offer free shipping on qualifying cart values!

Returns & Exchanges

Yes, unopened items in original packaging can be returned or exchanged within 3 days of delivery according to our return policy.

If the item is defective or incorrect, CUREVA covers all shipping fees. If you changed your mind, standard return shipping applies.

Orders & Payments

We support Cash on Delivery (COD), Vodafone Cash, InstaPay, and direct mobile wallet transfers.

Yes! You can complete your order quickly as a guest in just 1 minute.

Have Another Question?

Our specialized pharmacists and beauty care specialists are always here to answer your questions and guide your routine.