Policies

Returns & Exchanges

Shop with confidence thanks to our hassle-free return promise.

Returns & Exchanges3-Day Guarantee

Return and exchange requests must be submitted within 3 days of receiving the shipment, in unopened original condition with factory seals intact.
In case of standard returns, the customer covers standard return shipping fees, even during free shipping campaigns.
Personal care items cannot be returned once opened or unsealed for health and hygiene safety standards.
Opened, used, or resealed items are not eligible for return.
Refunds are processed to InstaPay or mobile wallets within 5-14 business days after the returned product is inspected.
If you receive a defective or incorrect item, CUREVA provides a free immediate replacement and covers all shipping costs.

Choose the method that works best for you to complete your return.

Official Guarantee

Instant Chat (Fastest)

Speak directly with customer support to arrange courier pickup within minutes.

Self Service

Enter your order reference and phone to select return items and submit an official request.